Last updated: June
At Husha, we believe underarm skincare should feel like a no-brainer — which means trying it should be risk-free. We stand behind every product we make, and we've built this policy to be as clear, fair, and generous as possible. Please read it carefully so you know exactly how returns, refunds, and exchanges work before and after you order.
Husha is backed by our 60-Day Love-Your-Pits Guarantee. Because underarm skincare takes time to reveal its full results, we give you a full 60 days to try Husha and decide if it's right for you. If you're not completely satisfied, we'll make it right.
1. Overview At A Glance
| Topic | Our Policy |
|---|---|
| Return window | 60 days from date of delivery |
| Product condition accepted | Opened or unopened |
| Refund method | Original payment method |
| Refund processing time | 5–10 business days after we receive and inspect your return |
| Return shipping cost | Paid by customer, except for damaged, defective, or incorrect items |
| Restocking fee | None |
| Exchanges | Available — see Section 7 |
| Subscriptions | Covered by the same 60-day guarantee — see Section 8 |
| Free shipping threshold | Orders over $50 |
| How to start | Email info@gethusha.com |
| Support response time | 1–2 business days |
2. Our 60-Day Guarantee
We're confident in Husha, and we want you to feel confident too. That's why every order placed directly through husha.com is protected by our 60-Day Love-Your-Pits Guarantee.
Here's what that means in plain terms:
- You have 60 full days from the day your order is delivered to try the product.
- You can open it, use it, and test it — you don't have to keep it sealed to qualify for a refund.
- If you're not happy for any reason, you can return it for a full refund of the product price.
- There are no restocking fees and no hidden conditions.
We offer this because we know underarm tone and skin comfort improve gradually, and we'd rather you have the time to see real results than rush a decision.
3. Eligibility
To help you understand what does and doesn't qualify, here's a full breakdown:
| Scenario | Eligible? | Notes |
|---|---|---|
| Used product, returned within 60 days | ✅ Yes | Full refund of product price |
| Unopened product, returned within 60 days | ✅ Yes | Full refund of product price |
| Item arrived damaged | ✅ Yes | Free replacement or refund, no return needed |
| Item arrived defective | ✅ Yes | Free replacement or refund, no return needed |
| Wrong item received | ✅ Yes | Free replacement or refund, no return needed |
| Return requested after 60 days | ❌ No | Outside guarantee window |
| Item lost in return transit (no tracking) | ❌ No | We strongly recommend a tracked service |
| Purchased from a third-party reseller | ❌ No | Only orders from husha.com are covered |
| Free gifts or promotional add-ons | ❌ No | These have no cash value and are non-refundable |
If your situation isn't listed here, email us at info@gethusha.com and we'll always try to do the fair thing.
4. How To Start A Return
We've made the process simple and human. No portals to fight with, no robots — just email us and we'll take care of you.
Step 1 — Contact us. Email info@gethusha.com with:
- Your order number (found in your confirmation email)
- The name of the product you'd like to return
- The reason for your return (this helps us improve)
Step 2 — Receive your instructions. Within 1–2 business days, our team will reply with your return authorization and the return shipping address.
Step 3 — Pack and ship. Securely pack your item and ship it back using a tracked, insured service. Keep your tracking number until your refund is confirmed.
Step 4 — Get your refund. Once your return arrives and passes inspection, we'll email you a confirmation and issue your refund to your original payment method.
5. Refunds
When refunds are issued
After we receive your returned item, our team inspects it (this usually takes 1–3 business days). Once approved, your refund is issued to your original payment method.
How long it takes
| Stage | Timeframe |
|---|---|
| Return in transit to us | Depends on your carrier |
| Inspection after arrival | 1–3 business days |
| Refund issued by Husha | Within 5–10 business days of approval |
| Funds appear on your statement | 2–10 additional days, depending on your bank |
What's refunded
- Product price: Always refunded in full for eligible returns.
- Original shipping charges: Non-refundable, except where the return is due to our error (damaged, defective, or wrong item).
- Return shipping: Paid by the customer, except for our errors.
Late or missing refunds
If you haven't received your refund after the timeframe above:
- Check your bank account again.
- Contact your credit card company — processing time varies.
- Contact your bank — there is often a delay before posting.
- If you've done all of this and still haven't received it, email info@gethusha.com and we'll trace it personally.
6. Damaged, Defective, or Incorrect Items
If anything is wrong with your order when it arrives, that's on us — and we'll fix it fast.
Please email info@gethusha.com within 7 days of delivery and include:
- Your order number
- A photo of the damaged, defective, or incorrect item
- A short description of the issue
We'll arrange a free replacement or a full refund, your choice — with no return shipping required. You won't be asked to jump through hoops for something that wasn't your fault.
7. Exchanges
Want a different scent or product instead of a refund? We're happy to help.
| Exchange type | How it works |
|---|---|
| Different scent or variant | Email us within 60 days; we'll arrange the swap |
| Defective item replacement | Free replacement, no return shipping |
| Wrong item received | Free correct item shipped immediately |
For standard preference-based exchanges, the customer covers return shipping on the original item, and we'll cover shipping on the replacement if your total qualifies for free shipping (orders over $50).
8. Subscription Orders
Subscriptions are the easiest way to keep your results going, and they're fully protected.
- Every subscription order is covered by the same 60-day guarantee.
- You can pause, skip, reschedule, or cancel anytime before your next billing date — directly in your account or by emailing info@gethusha.com.
- There are no cancellation fees and no minimum commitment.
- If a subscription order has already shipped, it follows the standard return process in this policy.
We recommend managing upcoming orders at least 24–48 hours before your renewal date to ensure changes apply in time.
9. Shipping & Free Shipping Threshold
- We offer free standard shipping on all orders over $50.
- Orders under $50 are charged a flat shipping rate, shown at checkout.
- Free-shipping promotions apply to outbound delivery only and do not include return postage.
- Return shipping remains the customer's responsibility unless the item arrived damaged, defective, or incorrect.
For full delivery timeframes and carrier details, please see our Shipping Policy.
10. Non-Returnable Items
For hygiene, safety, and fairness, the following cannot be returned:
- Items purchased outside of husha.com (e.g. third-party marketplaces or unauthorized resellers)
- Free gifts, samples, and promotional add-ons
- Orders outside the 60-day window
- Items returned without prior authorization from our team
11. International Returns
If you're ordering from outside the United States:
- The same 60-day guarantee applies.
- Customers are responsible for return shipping costs and any customs or duties on returned items.
- We recommend a tracked, insured international service.
- Refunds are issued in the original currency charged; exchange-rate differences are determined by your bank and are outside our control.
12. Your Rights
This policy is offered in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits your statutory rights.
13. Contact Us
We're real people who genuinely want you to be happy with Husha. If you have any questions about a return, refund, or exchange, reach out anytime:
📧 Email: info@gethusha.com ⏱ Response time: 1–2 business days
🏠 Returns are processed Monday–Friday, excluding holidays.